I bring a rare mix of technical fluency, customer service depth, and operational leadership.
- Current Role: As Operations Manager at Nickel Energy, I oversee sales and installation pipelines, marketing, lead management, IT systems, and process optimisation, helping deliver renewable energy solutions to communities across NSW.
- Software & Customer Service: At eReserve Plus, I worked across customer advocacy and technical consulting, managing onboarding, training, demonstrations, and second-level support while ensuring customer needs directly shaped the product.
- Enterprise IT: At Southern Cross University, I managed large-scale systems including email/calendaring for 20,000+ users, DNS, RADIUS, and load balancing, and was a technical lead for the Office 365 migration project.
- Early Career: At Tilda Communications and Fujitsu, I honed my skills in IT systems, customer service leadership, and project delivery.
Philosophy:
Technology succeeds when it serves people. I combine a people-first mindset with deep process and systems expertise to create solutions that are both efficient and empathetic.
Ram Smith 